Privacy Policy
Last updated: August 14, 2026
1. Introduction
Rokswood Pulse ("Rokswood Pulse", "we", "us", or "our") provides enterprise infrastructure monitoring services through our website, web application, and mobile applications (collectively, the "Service"). This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. By using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Account information. When you or your organization sign up, we collect information such as your name, email address, phone number, business name, and role.
Infrastructure and monitoring data. We collect data generated by the devices, sites, and systems you connect to the Service, including device identifiers, telemetry, status, incident, and log data, in order to provide monitoring, alerting, and reporting features.
Device and usage information. We automatically collect information about how you access and use the Service, including IP address, browser or device type, operating system, app version, crash logs, and interaction data (such as pages viewed and features used).
Location information. If you use our mobile application, we may collect approximate or precise location data (with your permission) to associate monitored sites and hubs with their physical locations, and to support location-based alerts.
Push notification and device tokens. To deliver alerts and incident notifications to your mobile device, we collect a device push token issued by your device's operating system.
Payment information. If you subscribe to a paid plan, billing details are collected and processed by our third-party payment processors. We do not store full payment card numbers on our own servers.
3. How We Use Your Information
- Provide, operate, and maintain the Service, including real-time monitoring and alerting
- Create and manage your account and organization (tenant) settings
- Send service notifications, incident alerts, and push notifications
- Process subscriptions, invoices, and payments
- Respond to support requests and communicate with you about the Service
- Monitor, analyze, and improve performance, security, and reliability
- Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers who perform services on our behalf, such as cloud hosting, payment processing, analytics, and push notification delivery, under contractual confidentiality obligations
- Your organization — data you submit within a tenant account is visible to authorized members of that tenant in accordance with their assigned permissions
- Legal and safety purposes, where required to comply with applicable law, regulation, legal process, or governmental request
- Business transfers, in connection with a merger, acquisition, financing, or sale of assets
5. Data Retention
We retain personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
6. Data Security
We implement technical and organizational safeguards designed to protect your information, including encryption in transit, access controls, and tenant isolation. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to withdraw consent for optional data collection (such as location or push notifications) at any time through your device settings.
You can request access to, correction of, or deletion of your data by contacting us at info@rokswoodpulse.com. We will respond to verified requests within a reasonable timeframe.
8. Children's Privacy
The Service is intended for business use and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. International Data Transfers
Your information may be transferred to, stored, and processed in countries other than your own. Where required, we rely on appropriate safeguards to protect information transferred internationally.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and revising the "Last updated" date below. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at info@rokswoodpulse.com.